Lifecycle · DTC skincare
The brand that remembers your skin.
A skincare label with a great product and forgettable follow-up. We rewrote every email around the customer's actual routine — first-jar check-ins, seasonal switches, honest replenishment nudges — so it reads like a good esthetician, not a coupon cannon.
retention_stack / klaviyo
Five flows, one revenue engine.
Rebuilt the lifecycle stack from a single blast list into five triggered flows — welcome, post-purchase, replenishment, winback, VIP — driven by order-cadence events, with a 22-cell A/B program on send timing, offer depth, and subject framing.